David Vernier // UX

Portal redesign to make ordering devices easier

I led the redesign of Bank of America's Authentication Management Portal to simplify the process of ordering and activating authentication devices.

Streamlined complex workflows
Simplified technical language for non-technical users
Created reusable UI components for a scalable system in Figma

Role & Responsibilities

Authentication Product Design Enterprise Security Copywriting

Security feature redesign to streamline employee verification

Redesigned the identity verification process to improve self-service, reduce support needs, and enhance usability across devices.

Achieved a 20% increase in the self-service completion rate
Reduced errors in the proofing process by 15%
Enhanced user satisfaction based on internal feedback

Role & Responsibilities

Enterprise Security User Research Accessibility Design

Settings reorganization to simplify member experience

I led the redesign of Accolade's settings page to provide a seamless user experience across desktop and mobile.

Reorganized information architecture to ensure better usability and faster task completion
Designed responsive components that adhered to the Accolade Design System
Reduced task completion time

Role & Responsibilities

Responsive Design Edge Cases Design System Web Design

Mobile checkout redesign to increase conversions

I provided a brief UX usability audit for Trademore's mobile site in order to increase conversion, reduce user drop off, and call out design opportunities.

Provided functional recommendations
Intended goal was to increase the conversion rate
Pointed out design inconsistencies

Role & Responsibilities

Conversion Optimization Mobile Design E-Commerce B2C Usability

Blog optimization to improve accessibility

I provided conversion optimization best practices for Trademore's blog page in order for content to be easily accessible and help facilitate greater mobile usage.

Provided visual hierarchy, legibility and readability best practices
Provided relevant competitive analysis
Designed actionable recommendations

Role & Responsibilities

Conversion Optimization Mobile Design E-Commerce B2C

Virtual museum platform for high school students

I led the design of a digital museum platform that acts as a collaborative curated exchange between high school students in Chicago and Casablanca, Morocco.

Launched successfully
Served 40+ users (students and teachers combined)
Publicly recognized by the Mayor of Chicago

Role & Responsibilities

Product Design E-Learning Web Design

David Vernier

UX/UI Product Designer

Authentication Portal & Device Ordering Redesign

Digital Identity Verification

Settings Page Redesign

Mobile E-Commerce Usability Opportunities

Best Practices For Mobile Blog UX

Digital Museum For E-Learners